Please direct any other questions to our customer service line:

Does Hikari Cosmetics test on animals?

No. We as a company choose not to participate in the testing of our products on animals.  Our products are PETA certified and cruelty free.

Who do I contact for Customer Service?

For any comments or questions you can email

Who do I contact about blogger or wholesale inquires?

For any questions on becoming a blogger for our products or any wholesale inquiries please email and they will direct you to our PR.

What methods of payment do you accept?

All of our orders are processed through PayPal which is secure and easy, even if you don’t have a PayPal account. PayPal accepts all major credit and debit cards.

When will my order be charged to my card?

It takes 1-2 business days for your order to be processed and added to your card.

Do you ship outside of the United States?

No, we do not currently ship out of the United States.

Do you accept returns or exchanges?

We do not accept returns or exchanges however we will gladly replace any item that may have got damaged during shipping. Your damaged product may only be exchanged for the same product you purchased.

Please contact our customer service team for additional assistance at

When can I expect my order to be delivered?

Your order will be processed within 7-10 business days. Shipping usually takes about 3-5 business days via USPS.

How much does shipping cost?

We charge $5.00 for shipping anywhere in the contiguous U.S (including Hawaii and Alaska).